@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Space+Grotesk:wght@400;500;600;700&display=swap";.chatbot-widget{position:fixed;bottom:80px;right:20px;width:380px;height:500px;max-height:calc(100vh - 120px);background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);display:flex;flex-direction:column;z-index:1000;overflow:hidden;font-family:var(--font-sans);color:var(--text-primary)}.chatbot-widget.minimized{height:auto;width:auto;max-height:none;bottom:80px;right:20px}.chatbot-widget.is-embedded{width:100%;height:100%;max-height:none;min-height:0}.chatbot-widget.hide-header{border-radius:0}.chatbot-subheader{display:flex;align-items:center;gap:8px;padding:8px 12px;border-bottom:1px solid var(--border);background:var(--bg-card);flex-shrink:0}.chatbot-subheader button{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:var(--radius-full);border:1px solid var(--border);background:var(--bg-elevated);color:var(--text-secondary);font-size:11px;font-weight:600;cursor:pointer}.chatbot-subheader button:hover{border-color:#f59e0b73;color:var(--text-primary)}@media (max-width: 480px){.chatbot-widget{right:12px;left:12px;width:auto;bottom:72px;height:min(520px,calc(100vh - 100px))}.chatbot-toggle-btn{right:12px;bottom:12px}}.chatbot-back-btn{background:transparent;border:none;color:inherit;cursor:pointer;padding:0;display:inline-flex;align-items:center;margin-right:4px}.chatbot-history{flex:1;display:flex;flex-direction:column;min-height:0;background:var(--bg-surface)}.chatbot-history-toolbar{padding:var(--space-3);border-bottom:1px solid var(--border);flex-shrink:0}.chatbot-search-wrap{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-md);margin-bottom:var(--space-2);color:var(--text-muted)}.chatbot-search-wrap input{flex:1;border:none;background:transparent;outline:none;font-size:13px;color:var(--text-primary)}.chatbot-filter-tabs{display:flex;gap:8px}.chatbot-filter-tabs button{padding:6px 12px;border-radius:var(--radius-full);border:1px solid var(--border);background:var(--bg-card);color:var(--text-secondary);font-size:12px;cursor:pointer}.chatbot-filter-tabs button.active{background:var(--customer-gradient);border-color:transparent;color:#fff}.chatbot-history-list{flex:1;overflow-y:auto;padding:var(--space-2) var(--space-3) var(--space-4)}.chatbot-history-group h5{margin:var(--space-3) 0 var(--space-2);font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--customer-1)}.chatbot-history-item{width:100%;display:flex;align-items:flex-start;gap:var(--space-2);padding:var(--space-3);margin-bottom:var(--space-2);background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);cursor:pointer;text-align:left;transition:border-color var(--transition),box-shadow var(--transition)}.chatbot-history-item:hover{border-color:var(--customer-1);box-shadow:var(--shadow-sm)}.chatbot-history-item-main{flex:1;min-width:0}.chatbot-history-item-top{display:flex;justify-content:space-between;gap:var(--space-2);margin-bottom:4px}.chatbot-history-item-top strong{font-size:13px;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chatbot-history-item-top span{font-size:11px;color:var(--text-muted);flex-shrink:0}.chatbot-history-item p{margin:0;font-size:12px;color:var(--text-secondary);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.chatbot-history-item small{display:block;margin-top:6px;font-size:10px;color:var(--text-muted)}.chatbot-history-item-actions{display:flex;flex-direction:column;gap:4px}.chatbot-history-item-actions button{background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:4px;border-radius:var(--radius-sm)}.chatbot-history-item-actions button:hover{color:var(--text-primary);background:var(--bg-elevated)}.chatbot-history-empty{text-align:center;color:var(--text-muted);font-size:13px;padding:var(--space-6) var(--space-4)}.message-meta{display:flex;align-items:center;gap:4px;margin-top:4px;font-size:10px;color:var(--text-muted)}.message.user .message-meta{justify-content:flex-end}.status-delivered{color:var(--customer-1)}.reco-badge{font-size:9px;font-weight:700;color:var(--customer-1);letter-spacing:.03em}.chatbot-header{background:var(--customer-gradient);padding:var(--space-3) var(--space-4);display:flex;justify-content:space-between;align-items:center;color:#fff;flex-shrink:0;box-shadow:0 1px #00000014}.header-title{display:flex;align-items:center;gap:var(--space-2);font-family:var(--font-display);font-weight:600;font-size:14px;letter-spacing:-.01em}.header-actions{display:flex;gap:var(--space-1)}.header-actions button{background:#ffffff26;border:none;color:#fff;cursor:pointer;padding:6px;border-radius:var(--radius-sm);transition:background var(--transition)}.header-actions button:hover{background:#ffffff47}.chatbot-messages{flex:1;overflow-y:auto;overflow-x:hidden;padding:var(--space-4);background:var(--bg-surface);min-height:0;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.message{display:flex;gap:10px;margin-bottom:var(--space-4)}.message.user{flex-direction:row-reverse}.message-avatar{width:28px;height:28px;background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-full);display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--text-secondary)}.message.user .message-avatar{background:var(--customer-gradient);border-color:transparent;color:#fff}.message-content{max-width:min(100%,520px);background:var(--bg-card);border:1px solid var(--border);padding:var(--space-2) var(--space-3);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);min-width:0;overflow-wrap:anywhere;word-break:break-word}.chatbot-widget.is-embedded .message-content{max-width:100%}.message.user .message-content{background:var(--bg-elevated);border-color:#f59e0b59;color:var(--text-primary)}.message-text p{margin:0 0 4px;font-size:13px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;color:var(--text-primary)}.message-text p:last-child{margin-bottom:0}.message-text strong{font-weight:700;color:var(--text-primary)}.message.user .message-text p{color:var(--text-primary)}.typing-indicator{display:flex;gap:4px;padding:4px 0}.typing-indicator span{width:6px;height:6px;background:var(--text-muted);border-radius:50%;animation:chatbot-typing 1.4s infinite}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes chatbot-typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.chatbot-provider-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:var(--space-3);margin:var(--space-2) 0;transition:border-color var(--transition),box-shadow var(--transition)}.chatbot-provider-card:hover{border-color:var(--customer-1);box-shadow:0 8px 24px #f59e0b1f}.provider-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px;gap:var(--space-2)}.provider-card-header h4{margin:0;font-family:var(--font-display);font-size:13px;font-weight:600;color:var(--text-primary)}.provider-rating{display:flex;align-items:center;gap:4px;font-size:11px;font-weight:600;color:var(--customer-1);flex-shrink:0}.provider-stats{font-size:10px;color:var(--text-secondary);display:flex;gap:var(--space-2);margin-bottom:var(--space-2);flex-wrap:wrap}.view-profile-btn{width:100%;padding:8px var(--space-3);background:var(--customer-gradient);color:#fff;border:none;border-radius:var(--radius-md);font-size:12px;font-weight:600;cursor:pointer;transition:opacity var(--transition),transform var(--transition)}.view-profile-btn:hover{opacity:.92;transform:translateY(-1px)}.recommendations{margin-top:var(--space-3)}.recommendations h4{font-family:var(--font-display);font-size:12px;font-weight:600;margin-bottom:var(--space-2);color:var(--text-secondary)}.recommendations.google-refs{margin-top:var(--space-4);padding-top:var(--space-3);border-top:1px dashed var(--border)}.google-refs-note{margin:0 0 var(--space-2) 0;font-size:11px;line-height:1.45;color:var(--text-muted)}.chatbot-google-card{background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-md);padding:var(--space-3);margin:var(--space-2) 0}.chatbot-google-card .google-maps-rating{color:var(--text-secondary)}.open-maps-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;width:100%;margin-top:var(--space-1);padding:8px var(--space-3);background:transparent;color:var(--text-primary);border:1px solid var(--border);border-radius:var(--radius-md);font-size:12px;font-weight:600;text-decoration:none;cursor:pointer;transition:border-color var(--transition),background var(--transition)}.open-maps-btn:hover{border-color:var(--customer-1);background:var(--bg-surface)}.chatbot-input{padding:var(--space-3);border-top:1px solid var(--border);display:flex;gap:var(--space-2);background:var(--bg-card);flex-shrink:0}.chatbot-input textarea{flex:1;padding:10px 14px;background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-full);resize:none;font-size:13px;font-family:inherit;color:var(--text-primary);outline:none;transition:border-color var(--transition),box-shadow var(--transition)}.chatbot-input textarea::placeholder{color:var(--text-muted)}.chatbot-input textarea:focus{border-color:var(--customer-1);box-shadow:0 0 0 3px var(--customer-glow)}.chatbot-input button{width:40px;height:40px;flex-shrink:0;background:var(--customer-gradient);border:none;border-radius:var(--radius-full);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:opacity var(--transition),transform var(--transition);box-shadow:var(--shadow-sm)}.chatbot-input button:hover:not(:disabled){opacity:.92;transform:translateY(-1px)}.chatbot-input button:disabled{opacity:.45;cursor:not-allowed;transform:none}.chatbot-toggle-btn{display:none}.voice-assistant-wrap{position:fixed;bottom:20px;right:88px;z-index:999;display:flex;flex-direction:column;align-items:flex-end;gap:8px}.voice-assistant-wrap.is-embedded{position:relative;bottom:auto;right:auto;z-index:auto}.voice-assistant-hint{max-width:260px;padding:8px 12px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-md);font-size:12px;color:var(--text-secondary);line-height:1.4;pointer-events:none}.voice-assistant-type{display:flex;align-items:center;gap:6px;max-width:260px;padding:6px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-md)}.voice-assistant-type input{flex:1;min-width:0;border:none;background:transparent;color:var(--text-primary);font-size:12px;outline:none}.voice-assistant-type input::placeholder{color:var(--text-muted)}.voice-assistant-type 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.voice-assistant-btn{width:44px;height:44px}.voice-assistant-btn:hover:not(:disabled){transform:scale(1.05);box-shadow:var(--shadow-lg)}.voice-assistant-btn:disabled{opacity:.5;cursor:not-allowed}.voice-assistant-btn.is-recording{background:linear-gradient(135deg,#ef4444,#f97316);animation:voice-pulse 1.2s ease-in-out infinite}.voice-assistant-btn.is-busy{background:linear-gradient(135deg,#64748b,#475569)}.voice-spin{animation:spin .8s linear infinite}@keyframes voice-pulse{0%,to{box-shadow:0 0 #ef444473}50%{box-shadow:0 0 0 10px #ef444400}}@media (max-width: 640px){.voice-assistant-wrap:not(.is-embedded){right:84px;bottom:16px}.voice-assistant-hint{max-width:180px;font-size:11px}}.reco-assistant{position:fixed;bottom:20px;right:20px;z-index:1000;display:flex;flex-direction:column;align-items:flex-end;gap:12px}.reco-assistant-fab{width:56px;height:56px;border-radius:999px;border:1px solid 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20px;border-radius:var(--radius-md);font-size:14px;font-weight:500;transition:all var(--transition);white-space:nowrap;border:1px solid transparent}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--accent-gradient, var(--admin-gradient));color:#fff;border:none}.btn-primary:hover:not(:disabled){opacity:.9;transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-ghost{background:transparent;color:var(--text-secondary);border:1px solid var(--border)}.btn-ghost:hover:not(:disabled){background:var(--bg-elevated);color:var(--text-primary)}.btn-danger{background:var(--error-bg);color:var(--error);border:1px solid rgba(239,68,68,.3)}.btn-danger:hover:not(:disabled){background:var(--error);color:#fff}.btn-success{background:var(--success-bg);color:var(--success);border:1px solid rgba(16,185,129,.3)}.btn-success:hover:not(:disabled){background:var(--success);color:#fff}.btn-sm{padding:6px 14px;font-size:13px}.btn-lg{padding:14px 28px;font-size:16px}.btn-icon{padding:8px;border-radius:var(--radius-md)}.btn-icon.btn-sm{padding:6px;border-radius:var(--radius-sm)}.form-group{display:flex;flex-direction:column;gap:6px}.form-label{font-size:13px;font-weight:500;color:var(--text-secondary)}.form-control{width:100%;padding:10px 14px;background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);font-size:14px;transition:border-color var(--transition),box-shadow var(--transition);outline:none}.form-control::placeholder{color:var(--text-muted)}.form-control:focus{border-color:var(--accent-1, var(--admin-1));box-shadow:0 0 0 3px var(--accent-glow, rgba(99, 102, 241, .15))}textarea.form-control{resize:vertical;min-height:100px}select.form-control{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2364748b' 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td{background:var(--bg-card-hover)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000b3;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:9999;padding:16px;animation:fadeIn .15s ease}.modal{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-xl);width:100%;max-width:520px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg);animation:slideUp .2s ease}.modal-lg{max-width:720px}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border)}.modal-header h2{font-size:18px}.modal-body{padding:24px;display:flex;flex-direction:column;gap:16px}.modal-footer{display:flex;align-items:center;justify-content:flex-end;gap:10px;padding:16px 24px;border-top:1px solid 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var(--admin-gradient));color:#fff}.stat-info{flex:1}.stat-value{font-size:26px;font-weight:700;font-family:var(--font-display);color:var(--text-primary);line-height:1}.stat-label{font-size:13px;color:var(--text-secondary);margin-top:4px}.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px;flex-wrap:wrap;gap:16px}.page-header-left h1{font-size:22px;font-weight:700}.page-header-left p{font-size:14px;color:var(--text-secondary);margin-top:4px}.page-header-actions{display:flex;align-items:center;gap:10px}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:64px 24px;color:var(--text-muted);text-align:center;gap:12px}.empty-state-icon{font-size:48px;opacity:.4}.empty-state h3{color:var(--text-secondary);font-size:16px}.empty-state p{font-size:14px;max-width:320px;color:var(--text-muted)}.spinner{width:20px;height:20px;border:2px solid var(--border);border-top-color:var(--accent-1, var(--admin-1));border-radius:50%;animation:spin .6s linear infinite;display:inline-block}.spinner-lg{width:40px;height:40px;border-width:3px}.loading-page{display:flex;align-items:center;justify-content:center;min-height:300px;flex-direction:column;gap:16px;color:var(--text-secondary)}.toggle-wrap{display:flex;align-items:center;gap:10px}.toggle{position:relative;display:inline-block;width:44px;height:24px;flex-shrink:0}.toggle input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;top:0;right:0;bottom:0;left:0;background:var(--bg-elevated);border:1px solid var(--border);border-radius:9999px;cursor:pointer;transition:all .3s}.toggle-slider:before{content:"";position:absolute;height:18px;width:18px;left:2px;bottom:2px;background:var(--text-muted);border-radius:50%;transition:all .3s}.toggle input:checked+.toggle-slider{background:var(--accent-1, var(--admin-1));border-color:var(--accent-1, var(--admin-1))}.toggle input:checked+.toggle-slider:before{transform:translate(20px);background:#fff}.search-wrap{position:relative}.search-wrap .search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.search-wrap input{padding-left:38px}.filter-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:20px}.filter-row .search-wrap{flex:1;min-width:200px}.avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:600;color:#fff;background:var(--admin-gradient);flex-shrink:0;overflow:hidden}.avatar img{width:100%;height:100%;object-fit:cover}.avatar-lg{width:56px;height:56px;font-size:20px}.avatar-xl{width:80px;height:80px;font-size:28px}.section-title{font-size:16px;font-weight:600;color:var(--text-primary);margin-bottom:16px;display:flex;align-items:center;gap:8px}.section-title:after{content:"";flex:1;height:1px;background:var(--border);margin-left:8px}.divider{height:1px;background:var(--border);margin:16px 0}@keyframes spin{to{transform:rotate(360deg)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@keyframes slideRight{0%{opacity:0;transform:translate(-16px)}to{opacity:1;transform:translate(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes gradientShift{0%,to{background-position:0% 50%}50%{background-position:100% 50%}}@keyframes float{0%,to{transform:translateY(0)}50%{transform:translateY(-8px)}}@keyframes pulse-ring{0%{transform:scale(1);opacity:1}to{transform:scale(1.5);opacity:0}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}.skeleton{background:linear-gradient(90deg,var(--bg-elevated) 25%,var(--bg-card-hover) 50%,var(--bg-elevated) 75%);background-size:200% 100%;animation:shimmer 1.5s infinite;border-radius:var(--radius-sm)}@media (max-width: 768px){.page-header{flex-direction:column}.hide-mobile{display:none!important}.modal{max-width:100%;border-radius:var(--radius-lg) var(--radius-lg) 0 0}.modal-overlay{align-items:flex-end;padding:0}}